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Administration Assistant - HR - Weekends - Richmond (OPS1420)

Administration Assistant - HR - Weekends - Richmond

  • Location:
    Richmond 
  • Business Area:
    Store Support
  • Department:
    Store Administration
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Admin Assistant

Job Introduction

Role Purpose:

A back of house support role responsible for providing a comprehensive administrative support service to the store in the areas of HR and Store Administration.

Main Responsibilities

Key Responsibilities:

  • Provides an HR administration and compliance service to all employees and works effectively within a team alongside all store departments to achieve store goals
  • Supports and advises managers with administration relating to employees and with requirements including travel and accommodation
  • Accurately collates and completes all store returns, ensures payroll administration and staff scheduling are completed within agreed timescales and deadlines
  • Communicates effectively with all line managers, operational and financial areas of the business to establish best working practices
  • Supportive to the requirements of the sales support manager/team leader and will work positively to meet the needs of the department/business
  • Ensures a VIP customer service is given to resolve complaints or queries effectively face to face or on the telephone to nurture the customer relationship and maintain loyalty
  • Supports multi-channel activities both back of house and on the shop floor, delivering an efficient collection point service when required

The Ideal Candidate

Key Behaviours Required:

  • Is proactive in planning to achieve targets and objectives which deliver profitable outcomes
  • Continuously and proactively improves the quality of service we deliver to all our customers, as well as external and internal business partners
  • Willingly takes the initiative and consistently does more than is required
  • Continually asks ‘what more could it be’ and inspires others to do likewise
  • Behaves with integrity at all times, realising everyone’s potential to get the best possible result and to live the values

Skills and Experiences required:

  • Relevant retail operations experience, including knowledge of cash handling and HR administration with a consistent career path
  • Knowledge of HR systems and processes
  • Ability to work as part of a team

 

About The Company

We’re so much more than another department store on the high street. Every one of our stores is a total one-off, with its own unique heritage and personality. And our expansion online is taking the world by storm too.

A past to be proud of

Heritage

Our story begins way back in 1849, when a family-run drapery shop, which had ambitions bigger than most, opened its doors in Glasgow.

The way we do things

Vision & Values

Sure, our vision for the future is our guiding light. But it’s our values that shape the way we do things.

We take them very seriously

Our responsibilities

We might be growing at an unprecedented rate, but that means it’s more important than ever before to do things in the right way.

Going global

International

The sky’s the limit when it comes to how far, and how fast, we’re growing. It makes for a more exciting time to join us than ever before.

 


 
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Location
Richmond 
80 George Street, Richmond, United Kingdom, TW9 1HA
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