Digital Assistant Trading Manager - Home (HO0312)


Digital Assistant Trading Manager - Home

  • Location:
    Head Office Baker Street
  • Business Area:
    Digital (Multi Channel)
  • Department:

Digital Assistant Trading Manager

You will support Trading Manager in driving sales, online merchandising, workflow management and improving speed to market of new product.


Category Planning

  • Assist Category Manager in seasonal planning of top line sales and metrics for online.
  • Utilise available resources to maintain commercial awareness and understanding of the market place and internal customer behaviour.  With Capita identify and report opportunities and market trends to feed into category planning.
  • Assist Category Manager to communicate sales targets, KPIs, key business and category strategies internally, with Capita and brand partners.
  • Utilise shared planning calendar and coordinate activity in line with critical path deadlines.
  • Maintain brand partner relationships sharing performance data as appropriate and optimising the brand proposition.
  • Assist Category Manager in optimising stock levels to deliver sales growth and stock efficiency throughout the supply chain.
  • Assist Category Manager to coordinate evergreen and seasonal content requirements to drive SEO, customer engagement and conversion.

In Season Trading

  • Regularly review sales, margin and KPI’s to identify and understand the key drivers behind performance.
  • Work with Web Merchandisers to optimise site navigation, customer journey and product placement to maintain growth and drive online sales.
  • Assist Category Manager to discuss performance with relevant teams or brand partners and share information to agree action plans to address.
  • Work with Promotion Manager to agree all critical paths for promotional activity.
  • Manage the delivery and execution of seasonal and promotional price amendments in line with company trading calendar and critical paths.
  • Ensure communication of brand and product promotions to all marketing teams.
  • Manage Website Assistants in the collation of product data and imagery for all routes to market and support to resolve any issues as quickly as possible to optimise online sales.
  • Review the prioritisation and progress of workflow to Capita reacting to changes in trading priorities.
  • Assist Category Manager to coordinate functional content for weekly site changes and brand partner updates to drive conversion and customer engagement.
  • Review stock levels across the category in reaction to trade performance and upcoming promotional activity to optimise online sales.
  • Review stock cover across the category to maintain efficient levels of stock in the warehouse. Manage all stock recalls in line with warehouse compliance policy.

Product Information Perfection (PIP)

  • Assist Category Manager to maintain all documentation for Product Information Perfection (PIP) across the category.
  • Work with Web Merchandisers and SEO team to identify and propose recommendations to optimise product attribution and categorisation. Ensure that all recommendations are in line with data governance guidelines.
  • Assist Category Manager to agree and manage the critical path required for changes.
  • Assist Category Manager in coordinating teams and to action changes as per critical path.

People Management

  • Manage and actively support the career development of direct reports, including the management of underperformance where necessary.
  • Manage key internal stakeholders, Capita and Brand Partners via regular communication, utilising appropriate communication methods.
  • Keep fully informed of developments in the business to maximise results, and instil commercial acumen among the team.
  • Lead by example to deliver consistent approach to work.  Always be prepared to own the extra mile.
  • Be an active and positive contributor to the team, always willing to represent the Category Team and deputise for colleagues and managers.


  • Participate in projects or carry out any other duties that may be outside the standard remit that will benefit the company


  • Educated to A Level standard or equivalent, preferably within a business or numeric related subject
  • Knowledge of online processes and the drivers of online performance
  • Analytical and data driven with excellent attention to detail
  • Excellent interpersonal and communication skills with the confidence to deal with people at all levels
  • Proactive approach to problem solving
  • Excellent co-ordination and organisation
  • Advanced Excel skills preferable

 Key Behaviours Required:

  • Is proactive in planning to achieve targets and objectives which deliver profitable outcomes
  • Continuously and proactively improves the quality of service we deliver to all our customers, external, internal and business partners
  • Willingly takes the initiative and consistently does more than is required.
  • Respects individual’s views and positively contributes to a learning environment in which individuals are supported and encouraged to excel
  • Continually asks what more could it be and inspires others to do likewise
  • Behaving consistently and with integrity at all times, realising everyone’s potential to get the best possible result and live the values
  • Provides vision and clear direction to inspire individuals and engages the team to deliver excellence

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Head Office Baker Street
27 Baker Street, London, United Kingdom, W1U 8AH
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