Stockroom & Shopfloor Assistant - Part time - Bournemouth (OPS2144)

Stockroom & Shopfloor Assistant - Part time - Bournemouth

  • Location:
  • Business Area:
    Store Staff
  • Department:

Job Description

Job title:  Service Specialist (Multi Skilled)

Function:  Retail

Reports to: Multi Skilled Supervisor

Sub Function:

Work Level 1: 

Location: Store Based

Job purpose; To deliver an operational and administration service; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through delivering a hands on product handling and replenishment service as well as; investigate and monitor cash flow, achieve 100% accuracy in Company procedures. Level 2’s will also train, coach and develop members of the team as requested and support the Stock handling Team Leader.


Key accountabilities and decision ownership [max 8]:



  • Ensure internal controls and timeframes are adhered to in line with policies and procedures.
  • Provide a comprehensive administration support service to the store in the areas of cash handling.
  • Maintain an accurate and confidential service safeguarding both personal and electronic file information.
  • Maintain accurate and robust, stock receipt and despatch procedures and systems, and comply consistently with all procedures relating to the movement of stock and handling stock both external and internal to the store, including ticketing and tagging.
  • Work effectively with all HOF team members, Brand Partners.
  • Maintain stockroom, replenishment, product, merchandising and operational standards.
  • Effectively utilises POS systems and processes.
  • 100% compliant in Health and Safety policies, procedures and legislation.
  • Maintain high standards of personal presentation including wearing a name badge.
  • Take an active role in supporting the store on the shop floor and Buy and Collect when needed.

Skills, know-how and experience [max 8]:

Must have:


  • Relevant customer facing, administrative and manual handling experience with a consistent career path which reflects the role
  • Proven track record of delivering results against target and deadlines
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
  • Relevant operational experience with the analytical skills to interpret data and identify opportunities
  • Computer literate and can demonstrate an ability to learn new software packages
  • Ability to work as part of a team consistently delivering excellent customer experience

Key performance indicators:

  • Audit and procedural compliant
  • Adherence to deadlines
  • Accuracy of all data
  • Compliant with data protection legislation

Behavioral objectives


The role of Service Support Specialist

This is a back of house role requiring flexibility to support colleagues in other areas of the store when required from time to time.

The role has accountability for delivering exceptional operational standards driving personal business targets through efficient and accurate administration and product movement.

It requires the need to provide a sound operational service to support the front of house team to deliver an excellent customer service experience that demonstrates a love and belief in our business.

Continuously looks to learn and develop their service skills, and behaviours in our ever changing retail environment.

To be a trusted partner in our customers lives, by being passionate about supporting our local community and environment by taking part in raising funds for our chosen charity and being knowledgeable about House of Frasers sustainability credentials to support our environment.

Support is provided from the Store Manager and Loading Bay Supervisor.

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24 Old Christchurch Road, Bournemouth, United Kingdom, BH1 2AA
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