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Regional Field Engineer - Scotland & Ireland (HO0367)

Non-Management

Regional Field Engineer - Scotland & Ireland

  • Location:
    Scotland
  • Business Area:
    Technology (IT)
  • Department:
    Service & Operations
Regional Field Engineer - Scotland & Ireland

Retail Support Field Engineer – Scotland & Ireland

 

Location: Regional – Scotland & Ireland

 

The role

You will be a customer service orientated, talented individual who is passionate about technology and taking ownership of their work. The role holder will be responsible for supporting retail store managers across a region to ensure that the stores are able to trade effectively. You will need strong interpersonal skills with the ability to communicate with people at all levels and work with a logical approach to resolving technical issues.

 

Key accountabilities and decision ownership

Provide a high level of customer service when working in a pressurised environment, following agreed procedures for incidents, service requests, problems and changes within agreed service levels. Including but not limited to:-

  • Providing 1st/2nd line support in-store or remotely
  • Liaise with 3rd line Engineering teams & 3rd parties to ensure resolution of complex IT issues & maintain delivery of service to the business
  • Configure, test, support and maintain a varied range of hardware including POS, desktops, laptops, printers, tablet\handheld devices and cable management
  • Assist with Project co-ordination and implementation of various applications and hardware rollouts
  • Project Management of small in-store projects
  • Management of Brand Partner IT teams in store
  • Contribute to the development of standards, processes and procedures for the Service Management division
  • Provide training to small groups or on a 1-2-1 bases to improve standards in IT processes and preventative maintenance including patching and cable management

 

Skills, know-how and experience

Must Haves

  • This is a field based role so a Drivers Licence is essential
  • Experience within the front office environment with proven delivery of IT Support
  • Experience of supporting POS systems
  • Experience of supporting Microsoft Windows desktop and Applications
  • A good networking knowledge (LAN/WAN, Wi-Fi Technologies) & Patching/Cable management
  • The ability to work under your own direction
  • There is a requirement for flexibility to assist after hours and at weekends and to be able to travel to sites with short notice

 

 Desirables

  • Experience of a retail environment
  • Experience of delivering training to small groups
  • Experience of Meraki Networking equipment an advantage

 

Key performance indicators

  • IT Service metrics to be agreed with line manager

 
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