Visual Experience Specialist Level 1 - Various Hours - Aylesbury (OPS2042)

Visual Experience Specialist Level 1 - Various Hours - Aylesbury

  • Location:
  • Business Area:
    Store Staff
  • Department:
Visual Experience Specialist

Job title:  Visual Experience Specialist

Job purpose:  To deliver a world leading Visual proposition; to proactively drive sales through the provision of engaging visual theatre, excitement and exceptional retail standards for the Store, creating a sensational VIP experience for our customers. Level 2`s will also train, coach and develop members of the team as requested and  support the Visual or Service Manager- Internal to organise the workload and team to achieve results.

Key accountabilities and decision ownership:

  • Deliver a world leading multi-channel customer experience that is unrivalled in the marketplace for both internal and external customers.
  • Create the WOW on key hotspots, VM Edit spaces and window theme installations, effectively styling, dressing, merchandising and refreshing the product across every category in Store, in line with VM Strategy and Policy documents.
  • Forward plan effectively using the marketing calendar to incorporate monthly VM policy changes: the daily standard checklist: seasonal set up: Christmas/Event/Sale/Promotion POS set up and removal.
  • Train and coach Service Teams to constantly improve their merchandising skills, particularly championing standards and styling on House Brands to drive sales and profit.
  • Ensure internal controls and timeframes are adhered to in line with policies and procedures, Company’s One Best Way and ensure 100% audit compliance.
  • Effectively utilise POS systems and processes to enhance the customer experience to Company guidelines.
  • Maintain high standards of personal presentation including wearing a name badge.
  • Take an active role in supporting in-store eventing, providing ideas and inspiration and identifying opportunities for improvement.
  • 100% compliance in Loss Prevention and Health and Safety Policies procedures and legislation

Skills, know-how and experience:

Must have:

  • Relevant customer facing and visual merchandising experience with a consistent career path which reflects the role.
  • Proven track record of delivering results against target and deadlines.
  • Demonstrates attention to detail.
  • Demonstrates an interest in commercial fashion and product display and keeps up to date with new thinking.
  • Demonstrates a flair for creating commercial and exciting displays.
  • Computer literate and can demonstrate an ability to learn new software packages.
  • Ability to work as part of a team consistently delivering excellent customer experiences. 

Key Performance Indicators:

  • Correct interpretation of Visual policies.
  • Events are executed to the correct standard in line with the marketing calendar.
  • POS collateral is legally compliant.
  • Adheres to deadlines.
  • Behavioural goals

The role of Visual Experience Specialist

This is a front of house role requiring flexibility to support colleagues in other areas of the store when required from time to time.

The role has accountability for delivering exceptional visual theatre across the Store including window theme installations, key hotspots, styling mannequins’, decals and POS collateral.

The role will also be required to support the execution of eventing in the Store providing inspiration and ideas to optimise commercial success.

It requires the need for attention to detail, and in particular ensuring that visual and store standards are prime.

The individual will be expected to keep up to date with the latest fashion trends, identifying opportunities to enhance the visual experience in Store.

It is important that the events on the business marketing calendar drive out priorities and there will be a requirement to demonstrate a Return on Investment.

Continuously looks to learn and develop their visual merchandising skills, and behaviours in our ever changing retail environment.

Takes an active role in the One Voice, One Team mentality sharing ideas and identifying opportunities to enhance the Store environment and grow the business.

To be a trusted partner in our customers lives, by being passionate about supporting our local community and environment by taking part in raising funds for our chosen charity and being knowledgeable about House of Frasers sustainability credentials to support our environment.

Support is provided from the Visual Manager / Service Manager – Internal, the Regional Visual Manager and the Store Management team.

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27 Friars Square, Aylesbury, United Kingdom, HP20 2SP
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