Website Merchandise Assistant (HO0265)


Website Merchandise Assistant

  • Location:
    Head Office Baker Street
  • Business Area:
    Digital (Multi Channel)
  • Department:

JOB TITLE: Website Merchandising Assistant

REPORTING TO: Online Assistant Category Manager

ROLE PURPOSE: Support the Online Category team in driving sales, online merchandising, workflow management and improving speed to market of new product.


  • Ensuring products have the required data and imagery to launch on time and working to resolve any issues as quickly as possible to optimise sales on site.
  • Prioritise the workflow of new product setup to the Capita team.
  • Produce daily and weekly reports for the Online Category teams on progress of on-boarding products online alongside the Capita team.
  • Prioritise workflow in reaction to communications of upcoming trading and product promotions both internally and with Capita.
  • Support Online Category teams in delivering seasonal promotion and price amendments across the website, in line with company trading calendar.
  • Support the delivery of online stock targets, by ensuring sale and return stock, discontinued stock, and transfers and recalls are dealt with quickly and efficiently.
  • Identifying and reporting to Onsite Merchandising teams opportunities to optimise site and customer journey during daily site walks prioritising workflow for Capita and calling out key successes and issues.
  • Support the Online Category teams in communicating all new product launches to the Marketing team in advance of stock arriving.
  • Identifying and reporting to Onsite Merchandising teams opportunities to optimise site and customer journey during daily site walks.
  • Support in the Production of insight information for both internal and external discussions.


  • Participate in projects or carry out any other duties that may be outside the standard remit that will benefit the company.


  • Educated to A Level standard or equivalent, preferably within a business/numeric related subject
  • Comfortable processing large volumes of data using excel
  • Strong communication skills and ability to interact with multiple teams
  • Excellent attention to detail
  • Ability to plan and organise your workload

Key Behaviours Required:

  • Is proactive in planning to achieve targets and objectives which deliver profitable outcomes
  • Continuously and proactively improves the quality of service we deliver to all our customers, external, internal and business partners
  • Willingly takes the initiative and consistently does more than is required.
  • Respects individual’s views and positively contributes to a learning environment in which individuals are supported and encouraged to excel
  • Continually asks what more could it be and inspires others to do likewise
  • Behaving consistently and with integrity at all times, realising everyone’s potential to get the best possible result and live the values

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Head Office Baker Street
27 Baker Street, London, United Kingdom, W1U 8AH
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